Protagonist Trade
Company wants you to be beyond excited about your new purchase. If you are
dissatisfied with an item, we’re here to help.

Exchange and Return Policy:

If you’d like to return or exchange an item within 30
days of the delivery date, please contact customer service to obtain a return
authorization number/form and receive further instructions:

1-844-241-0112

info@Protagonisttradecompany.com

Please note that customers are
responsible for any shipping costs that occur in the exchange or refund process.

Original shipping cost will not be refunded.

Return Request:

All returns require an RMA# (Return Merchandise
Authorization number) before being returned to us. Unauthorized returns
(Without RMA#) will be discarded if unclaimed within 30 days.

Please email us at info@Protagonisttradecompany.comor call us at 1-844-241-0112 for
assistance.

Returns: Items must be unused, unworn, unopened, and in
original packaging to be returned; a 15% restocking fee may apply to cover
labor cost, product inspection, packaging, and handling. No restocking fee
will be charged for returns resulting from errors by Protagonist
Trade Company. Shipping fees paid to third-party carriers are
non-refundable. Customers are responsible for any shipping costs.

Manufacturer Defect: If you received an item with
manufacturer defects, you need to inform us within 7 days of receipt of
your order. If this is the case, Protagonist Trade Company will cover
shipping costs as well as repair or replacement of the items purchased.

Damaged Upon Arrival: If your package arrived damaged,
please inspect and keep all contents and contact our support team
immediately. We will assist you in completing a damage claim with the
carrier. 

Return to Sender: If an order is being returned to
Protagonist Trade Company due to a wrong or incomplete address entered by
the customer, the customer will be charged shipping fees two ways if the
customer wants a refund. In the case the customer wants the order to be
reshipped, customer service will provide the reshipping fee. In the case
the customer refused or unclaimed the package upon delivery, the customer
will be charged the actual shipping fee and a 10% restocking fee. Before
shipping orders, we may attempt to contact you if we believe that the
address you provided may be incomplete or invalid; however, it is your
responsibility to provide an accurate address to avoid any complications.